Stay Casino FAQ
This page answers the most frequently asked questions about Stay Casino from Australian players. If you have a question not covered here, contact us and we'll get back to you within 48 hours.
General Questions
Is Stay Casino available in Australia?
Yes, Stay Casino accepts players from Australia and supports AUD (Australian Dollar) as a currency, which means you can deposit and withdraw without currency conversion fees. The casino is one of the more Australia-friendly options in the market, offering a localised experience for Aussie players.
Is Stay Casino a legitimate and licensed casino?
Stay Casino holds a gaming licence issued by Antillephone N.V. under the jurisdiction of Curaçao. The casino has been operating since 2021 under operator Hollycorn N.V. While the Curaçao licence is internationally recognised, it offers less regulatory oversight than licences from the UK Gambling Commission or Malta Gaming Authority. Overall, Stay Casino is considered a legitimate operator with a reasonable complaint resolution record.
Who operates Stay Casino?
Stay Casino is operated by Hollycorn N.V., a company incorporated in Curaçao. The casino launched in 2021 and accepts players from Australia, Canada, New Zealand, Norway, Germany, Austria, Denmark, Switzerland, Ireland, Italy, and Slovenia among other countries.
Bonuses and Promotions
What is the Stay Casino welcome bonus for Australian players?
New Australian players can claim a welcome package worth up to A$5,000 plus 350 free spins spread across their first five deposits. The bonus comes with a 35x wagering requirement applied to the bonus amount. Free spin winnings carry a 40x wagering requirement. Check the current Stay Casino website for the latest terms as these may change.
Are there ongoing promotions at Stay Casino?
Yes, Stay Casino offers multiple ongoing promotions including Free Spin Tuesdays (up to 200 free spins), a Weekend Reload Bonus, Weekly Cashback of up to 15% (no wagering required), a Birthday Bonus, the Fortune Wheel for daily spins, daily tournaments, and seasonal bonuses. There is also a VIP welcome package for high rollers and a loyalty rewards programme.
What does 35x wagering requirement mean?
A 35x wagering requirement means you must wager the bonus amount 35 times before you can withdraw any associated winnings. For example, if you receive a AU$100 bonus, you need to place AU$3,500 in total bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100% while table games may contribute 10% or less.
Payments and Withdrawals
What deposit methods does Stay Casino accept in Australia?
Stay Casino accepts Visa, Mastercard, Maestro, Apple Pay, MiFinity, Neosurf, Jet Bank, CoinsPaid, Bitcoin, Ethereum, Litecoin, Dogecoin, and USDT. The minimum deposit is AU$20 and there is no stated maximum deposit limit.
How long do Stay Casino withdrawals take in Australia?
Most withdrawals are processed within 1–72 hours after the casino approves the request. Cryptocurrency withdrawals are typically fastest (1–2 hours), followed by e-wallet withdrawals (up to 24 hours), then card payments (24–72 hours), and finally bank transfers which take 5–7 business days. Your account must be fully verified before any withdrawal can be processed.
What are the Stay Casino withdrawal limits?
Stay Casino imposes the following withdrawal limits: €4,000 per day, €10,000 per week, and €30,000 per month. These limits apply in the equivalent AUD amount. The minimum withdrawal is AU$20.
Games
How many games does Stay Casino have?
Stay Casino offers over 9,500 games from a broad range of software providers. The catalogue includes slots, progressive jackpots, live dealer games, blackjack, roulette, baccarat, poker, game shows, table games, and tournaments. Key providers include Pragmatic Play, Evolution Gaming, Yggdrasil, Push Gaming, Play'n GO, BGaming, and Evoplay among others.
Does Stay Casino have live dealer games?
Yes, Stay Casino has an extensive live casino section powered by Evolution Gaming, Lucky Streak, and Vivo Gaming. Popular live games include Lightning Roulette, Crazy Time, Monopoly Live, Live Baccarat, Live Blackjack, and various other game show formats. The live casino is available 24/7 with tables open for Australian playing hours.
Account and Security
How do I verify my Stay Casino account?
To verify your account, you'll need to submit a government-issued photo ID (passport or driver's licence), proof of address such as a utility bill or bank statement dated within the last three months, and potentially proof of payment method. Documents can be uploaded through your account settings. Verification typically takes 24–48 hours. Complete this process early to avoid delays when you're ready to withdraw.
What responsible gambling tools does Stay Casino provide?
Stay Casino provides deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality checks, cool-off periods, and full self-exclusion. These tools are available in your account settings. Australian players can also contact the National Gambling Helpline on 1800 858 858 or visit GamblingHelp Online for free, confidential support.